Avaya Implementation & Installations

Definitive Services Inc. provides the proper resources to ensure your Avaya implementation is executed successfully.

1. Step One | Data Gathering: 

   Upon commencement the customer will be assigned a Project Manager who will guide you throughout the project. Prior to the commencement of the implementation, your Project Manager will review your implementation in complete detail, set the level of expectations and coordinate installation and training dates.

2. Step Two | Pre-Installation & Remote Avaya Programming:

   Using all of the data gathered by your Project Manager via a system planner. You will be able to address the need of your business by defining user information, extension numbers, trunking, IP addresses, a local dial plan, a networked dial plan if required, auto attendant information, speed dials, call pickup groups and hunting. Once the information is compiled and approved by the customer we will complete all of the Avaya programming in our offices.

3. Step Three | Telephone Installation: 

   We will be flexible in setting your installation date and always accommodate after-hours time when necessary. Our installation team, including your project Manager, will install your pre-programmed solution and ensure a smooth transition. Once the solution is installed and working the final enhancements will be made while onsite.

4. Step Four | First Day of Business Coverage: 

   We will be on-site for the first day of business coverage using your new communications solution. This includes making any final changes to your solution as well as providing necessary training to your team, such as end-user and administrator training. You will be provided customized administration guides that are tailored to your needs and your work envorinment.